FAQ

How long does shipping take?

Orders usually process within 1-3 business days. Delivery time depends on destination and shipping method.

Can I return my order?

Unopened and unused products may be eligible under the Return & Refund Policy. Opened lens products are restricted for hygiene reasons.

Do I need prescription information?

Prescription and contact lens rules vary by location. Customers should follow local eye-care regulations and consult an eye-care professional before wearing lenses.

Which payment methods are supported?

Available payment methods are shown at checkout after the store payment account is connected.